Aloha Server ½ Day FOH Only

For the New Server – Front of House training includes 3 hours of practice entering and manipulating orders and one hour of other functions including clocking in/out, checking out, and limited server reports.

Prerequisite(s): NONE

4 Hours

• Intro

8:00 - 8:15

• WWT Screen / Clock-In

8:15 - 8:30

• Advanced Order Entry

8:30 – 11:30 (15 Min. Break @ 10)

• Modifiers

• Voids

• Comps

• Promos

• House Accounts

• Credit Card Payments

• Cash Payments

• Adjust Payments/Tips

• Splitting Checks

• Combining Checks

• Printing Checks

• Hold Button

• Server FOH Reports

11:30 – 11:45

• Checking Out/Declare/Clock-Out

11:45 – 12:15

Aloha Manager ½ Day FOH/BOH

For the New Manager – Includes basic order entry, Front Of House manager functions, limited Back Of House functions include editing punches, and deposits, EDC, employee maintenance, and limited reports.

Prerequisites: NONE

4 Hours

• Intro

8:00 - 8:15

• WWT Screen / Clock-In

8:15 - 8:30

• Basic Order Entry

8:30 – 9:30

• Modifiers

• Voids

• Comps

• Promos

• House Accounts

• Credit Card Payments

• Cash Payments

• Adjust Payments/Tips

• Splitting Checks

• Combining Checks

• Printing Checks

• Manager FOH Reports

9:30 – 10:00

• BREAK

10:00 – 10:15

• Checking Out/Declare/Clock-Out

10:15 – 10:30

• BOH Navigation Basics

10:30 – 10:40

• Edit Punches / Deposits

10:40 – 10:55

• EDC Functions

10:55 – 11:15

• Enter New Employees

11:15 – 11:30

• Redundant Mode/Fileserver Recovery

11:30 – 11:45

• Basic BOH Reports (Sales/Labor/PMIX/Audit/Void/Payment)

11:45 – 12:15

Aloha Standard Manager BOH

For the Manager with POS Front of House experience who wishes to learn the most popular Back of House features and manager Front of House functions.  Topics include employee and menu maintenance, reports, setting up comps & promotions, and Front and Back of House reports

Prerequisites: Aloha Manager or Server ½ Day or related experience

8 Hours

• Intro

8:00 - 8:15

• BOH Navigation

8:15 – 8:25

• Edit Deposits / Punches

8:25 – 8:40

• House Accounts

8:40 – 8:50

• Payroll Export Feature

8:50 – 9:00

• EDC Functions

9:00 – 9:20

• Enter New Employees

9:20 – 9:35

• Performance Measures

9:35 – 9:55

• Termination Reasons

9:55 – 10:00

• BREAK

10:00 – 10:15

• Overview of Menu System

10:15 – 12:15

• Pricing Methods

• Items

• Categories

• Modifiers

• Menu

• Submenu

• Taxes

• LUNCH

12:15 – 12:45

• Promotions

12:45 – 1:15

• Comps

1:15 – 1:45

• Gift Certificates

1:45 – 1:55

• Day Parts

1:55 – 2:00

• Void Reasons

2:00 – 2:05

• No Sale Reasons

2:05 – 2:10

• Petty Accounts

2:10 – 2:25

• BREAK

2:25 – 2:40

• Message Maintenance

2:40 – 2:55

• Redundant Mode/Fileserver Recovery

2:55 – 3:10

• All BOH and FOH Reports

3:10 – 4:10

• Manager FOH Functions (Cash Drawer, Checkouts, Voids, Comps, Promos, Reprinting, Item Availability, etc.)

4:10 – 4:40

• BOH Reprint

4:40 – 5:00

Aloha Advanced Manager BOH

For the Experienced Manager who wishes to get the most out of their Aloha system.  Includes Event maintenance, Floor Plan feature (5.2x and above), In depth employee and system maintenance, team service, limited troubleshooting

Prerequisites: Aloha Standard Manager BOH/FOH or related experience

8 Hours

• Intro

8:00 - 8:15

• Navigation Bar

8:15 – 8:30

• Team Service

8:30 – 9:10

• Applicable Store Settings

9:10 – 10:10

• BREAK

10:10 – 10:25

• Job Codes

10:25 – 10:55

• Access Levels

10:55 – 11:15

• Labor Groups

11:15 – 11:30

• Back Office Security Levels

11:30 – 11:45

• Exception Modifiers

11:45 – 11:55

• Special Pricing

11:55 – 12:05

• LUNCH

12:05 – 12:35

• Price Levels

12:35 – 12:50

• AutoMenu

12:50 – 1:10

• Tenders

1:10 – 1:30

• Events

1:30 – 2:30

• BREAK

2:30 – 2:45

• Order Modes

2:45 – 2:50

• Revenue Centers

2:50 – 3:05

• Tables / Floor Plan

3:05 – 4:35

• Crystal Reports Overview

4:35 – 4:45

• Basic Troubleshoo